Software Europe: Total Support Promise

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Customer Quotes:

“The staff are always friendly and helpful. On the few occasions when they have not been able to resolve a problem in a single telephone call, the support staff have always called back and kept us informed of the progress.” Business Link Northwest

“We chose to go with Software Europe because they are a friendly team who are incredibly supportive and helpful; and more importantly they are on the end of the phone when you need them.” Security Industry Authority

“We are very pleased with both Software Europe’s service and our chosen solution, expenses and have received positive comments from our users and administrators regarding the effectiveness this system has given them.” Jarvis Plc

Committed to Your Success

Total Support Promise

Software Europe’s Total Support Promise gives us a major competitive advantage and our customers peace of mind. All support is managed at Software Europe’s Head Office in Lincoln, UK, and is part of an unequivocal commitment to your success.

Support
Our support Service Desk is available from 8:30am until 5:30pm (BST) every working day. The Service Desk is managed at all times by Senior Technical Consultants.

“I contacted Software Europe at 4pm on the 26th December (Boxing Day), within minutes I was talking to a representative of the company about my issue” Roger Bez, BNP Paribas

Emergency Support
An additional part of our support package is our emergency, out of hours, Technical Support. The 24 hour hotline is available 365 days a year.

Emergency Support Number
If you are unable to reach a representative on 01522 883650 outside the Service Desk hours (8:30am until 5:30pm), please call 01202 653062.

Support Portal
All users can request membership to the support portal which will give them direct access to resources, documentation and support for all software europe products.

Training
In addition to the Service Desk and emergency support, we offer training to all users through various methods including online demonstrations, workshops and annual User Groups.