Expenses Management Case Study - Business Link Northwest Takes Full Control

Business Link Northwest is a subsidiary of the North West Development Agency. Their purpose is to inspire prosperity in the North West through passion, openness, trust and simplicity.

Business Link Northwest is an impartial, free-to-use business support and information service providing relevant and up-to-date information for businesses and individuals in the North West.

Why the need to automate?

With over 170 remote-working brokers incurring travel expenses, controlling the Duty of Care Policy was imperative to the business goals and expenses provided the framework to ensure that these policies were adhered to. The expense solution they were looking for also had to be easy to implement and have an increased efficiency of operation.

“As a new company we wanted to operate as efficiently as possible with a minimum of administrative staff.”

Why expenses?

After extensively researching what was needed in an automated employee expenses solution, Business Link Northwest set about finding a supplier that fulfilled this and fit within the budget.

A review of seven expense management suppliers was undertaken and they were scored against our technical and business requirements before a decision was made.

“Software Europe was among the highest scores and came within out budget!”

Meeting Deadlines!

“Software Europe were excellent at all stages of the implementation.”

With a very tight deadline for the three critical services of Payroll, Accounting Software, and Expense Administration; Business Link Northwest experienced the least problems implementing Expenses even though they had no experience of installing electronic expenses systems!

What Expenses has given us

Controlling our Duty of Care policy was imperative to the business goals and Expenses provided the framework to ensure that these policies were adhered to.

The reporting wizard efficiently warns our staff when their duty of care car documents are due to expire and also allows us to control our sign off groups.

“We have been able to make the processing of claims, from input through authorisation to payment, very simple and open.”

“We introduced the duty of care feature to check the vehicle details for all employees driving their own cars on company business and found 1/3 of them did not have sufficient insurance cover.”
 Brian Woodhouse, Accountant, Business Link Northwest

After the sale

“The service from the support desk has been excellent!”

“The staff are always friendly and helpful. On the few occasions when they have not been able to resolve a problem in a single telephone call, the support staff have always called back and kept us informed of the progress.”

The Intuitive Solution

Expenses, the leading UK-based expense management system, is uniquely simple to use and results in an immediate, proven and positive effect on your product and profitability.

Expenses is a hosted web-based system that reduces paper flow and speeds up the process of reimbursing expenses to employees.

By collecting all the data associated with employee expenses electronically, Expenses automatically provides the ability to analyse the data from any direction and creates a more comprehensive understanding of your expenses spend.